Galeria Mexicana uses extreme care when packaging our merchandise. In the unlikely event that a package arrives damaged (e.g., dented, torn, crushed, etc.), please note this on the driver's delivery slip at the time of arrival. Refuse delivery of any merchandise that is visibly damaged. If damage is discovered after the driver has left, please save all packaging materials and contact us immediately (maximum 7 days from date of delivery). In the case of noted damage, Galeria Mexicana will file all necessary claims with the shipping companies and send replacements to you. In the case of concealed damage, the customer may be asked to provide photos to document the damage, and the options made available to the customer will be based upon the extent of the damage.

Due to the handmade nature of our products, variations in color, texture, and design may occur, and all dimensions are approximate.

ORDERING METHODS

The easiest ordering method is adding merchandise to your cart and then following the check-out prompts to complete and submit your order online utilizing our secure ordering form. Or you can contact us by phone at
(530) 533-3565.

Please refer to the following points when ordering by phone:

For every item you would like to purchase please provide the product number, product name or description (if applicable), quantity desired, web site price, size and pattern (if applicable). Also please mention promotional discounts.

If paying by credit card please provide the complete name on the card, card type (e.g., Visa or MasterCard), card number, 3 digit code on signature side of card, and expiration date. Also please provide the card's billing address if different from your shipping address.

Personal checks and money orders are accepted, however in the case of personal checks we reserve the right to hold your order until payment has cleared our bank. There is a $35 fee for all returned checks.